Product Quality

Product Issue Report

Help us ensure the highest quality for every coconut water you enjoy.

We're sorry to hear about your experience. Please fill out this form so our quality team can investigate and resolve the issue. All fields marked (Required) must be completed.

Customer Information

Full Name (Required)

Email (Required)

Phone

Shipping Address (Required for replacement)

Street Address

Address Line 2

City

State / Province

ZIP / Postal Code

Country

Product Information

Product Type (Required)

10.8oz Can1L BottleOther

Flavor (Required)

PremiumPineappleChocolateWatermelonBlueberrySparklingOther

Pack Size

Single4-Pack12-PackCaseOther

Store / Retailer

Store City & State

Bottom of can showing Best Buy Date and Batch/Lot Number location

Check the bottom of your can or bottle

Purchase Date

Best By Date (Required)

Batch / Lot Number (Required)

Issue Details

Issue Type (Required)

Sour/Fermented tasteOff taste/smellLeakingDented/Damaged canForeign objectMoldColor issueCarbonation issueLabeling errorOther

How Many Units Affected?

Did You Consume Any of the Product?

YesNo

Describe the Issue (Required)

Photos

Upload Photos (Required for replacement)

Please photograph the affected product, packaging, batch/lot code, and any visible damage. Helpful photos speed up our investigation.

Accepted formats: JPG, PNG, HEIC, or WebP • Max size: 5 MB per photo • Limit: 5 photos

📷

Click to add photos or drag and drop

JPG, PNG, HEIC, or WebP (max 5MB each, up to 5 photos)

Preferred Resolution

How Would You Like Us to Resolve This? (Required)

Send me a replacement productContact me to discussOther